Made to order

Each Remnant is personalised and produced specifically for you from your route or your lift, so we're unable to accept returns or exchanges for change of mind. Please review your design, colours, sizes and personalisation carefully before you check out — and use the live preview on each product page to see your piece before you pay.

If something's wrong, we'll remake it

We take pride in every print. If your Remnant arrives faulty, damaged in transit, or printed incorrectly (different from what you ordered), we'll remake and re-ship it at no cost to you. Just email hello@pbprint.au within 14 days of delivery with your order details and a photo of the issue, and we'll sort it out.

What isn't covered

Change of mind, or ordering the wrong size, colour or personalisation.
Typos or incorrect details you entered (we print exactly what's submitted).
Minor variation in colour or finish inherent to 3D printing — the live preview is a guide, and every order is checked by a real person before printing.

Your Australian Consumer Law rights. Nothing in this policy limits or excludes the consumer guarantees you're entitled to under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If there is a major failure you may be entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we'll choose to remake or repair the item. This sits alongside the remake commitment above.

How to start a remake

Email hello@pbprint.au with your order number and a clear photo. We'll confirm the next steps within a couple of business days.

PBprint is a Red Luto Pty Ltd brand · ABN 99 160 932 614 · Sydney, NSW, Australia.